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Your well-being is our priority

38bd Responsible Gaming – Healthy & Safe Gaming

Having fun is great, but staying within your limits is the smart move. 38bd wants every player to enjoy the game — free from pressure.

18+
Adults only
24/7
Support Services Active
5
Limit Control Tools
100%
Confidentiality Guaranteed

What is responsible gaming and why does it matter?

Online betting and gaming is a form of entertainment — just like watching a film or catching a cricket match. But like any pastime, it's important to know your limits. Responsible Gaming It means enjoying gaming while being mindful of your time, money, and mental health.

At 38bd, we believe responsible gaming is not just a rule — it is part of who we are. We want every user to play with peace of mind and never feel that gaming is having a negative impact on their life. That is why we have built a range of tools and support services to help you stay within healthy limits.

Remember — gambling should be entertainment, not a source of income. If you ever feel like gaming is getting out of hand, use 38bd's responsible gaming tools or reach out to our support team.

Our commitment: 38bd always puts users' mental and financial wellbeing ahead of business profit.

Responsible Gaming Principles

  • Only bet what you can afford to lose
  • Set your daily playing time
  • Don't chase your losses
  • Don't play when you're stressed or under the influence of alcohol
  • Prioritise spending time with family and friends

Our Protection Tools

Use these tools to stay in control of your gaming experience on 38bd

Set Deposit Limits

Set your own daily, weekly, or monthly deposit cap. Once a limit is in place, it cannot be exceeded — the system will block any transaction that goes over it automatically.

Time Limits & Session Controls

Decide in advance how long you want to play. When the time is up, the system will alert you and can automatically log you out if needed.

Break (Cooling-Off) Period

If you need a short break, you can temporarily suspend your account for anywhere between 24 hours and 6 weeks. You will not be able to log in during this period.

Self-Exclusion

If you feel gaming is becoming hard to control, you can permanently exclude yourself for a period of 6 months to 5 years. This decision cannot be reversed.

Loss Limit Controls

Your session will automatically end once your losses reach the limit you set. Configure this in advance to protect your finances.

Professional Support Services

Our trained support team is available 24/7. Don't hesitate to reach out with any concerns.

Recognise the Warning Signs

The signs below can help you tell whether gaming is becoming a problem for you. Take an honest look at yourself.

If you notice these signs, please seek help. It is not a sign of weakness — it takes courage.
1

Overspending your budget

Repeatedly depositing beyond your set limits, or using money meant for household essentials on gaming.

2

Chasing losses

Feeling the urge to chase losses by placing even bigger bets — this is one of the clearest warning signs of a problem.

3

Neglecting family or work

Spending less time with family, losing focus at work, or straining relationships because of gaming.

4

Restlessness when not gaming

Feeling restless, irritable, or angry when you can't play. Nothing feels enjoyable without gaming.

5

Lying about gaming

Hiding your gaming activity or its costs from family or friends, or lying about it.

Self-Assessment

Answer these short questions honestly. Your responses are completely confidential.

1. Have you spent more than your set budget in the past month?

2. Have you ever chased losses by playing more after losing?

3. Have you ever felt unable to stop playing, even when you wanted to?

4. Have family members or loved ones expressed concern about your gaming?

5. Have you ever borrowed money or dipped into your savings to fund gaming?

How to get support

Activate 38bd's responsible gaming tools in just a few simple steps

1

Log in to your account

Log in to your 38bd account and go to your profile settings.

2

Find the "Responsible Gaming" option

Click on the "Responsible Gaming" option in the settings menu.

3

Set your limits

Set a deposit, time, or loss limit. Enter the amount, save it — done.

4

Contact Support

If you run into any issues, contact our support centre directly. We're always here to help.

FAQ

Common Questions About Responsible Gaming

Limit reductions take effect immediately. Increasing a limit, however, requires a 7-day cooling period. This delay is intentional — to prevent decisions made in the heat of the moment.

Yes, your account balance remains safe during self-exclusion. Any withdrawable funds can be cashed out at any time. Active bonuses may be forfeited.

Your account is strictly for your own use. Sharing it with other household members — especially minors — is a violation of 38bd's policies. Keep your device locked and your password secure.

Yes, professional counseling can be highly effective in many cases. Our support center at 38bd can refer you to the right organizations. Reaching out for help is always the brave choice.

Your account will be reactivated automatically once the cooling-off period ends. Self-exclusion, however, is a long-term commitment — your account cannot be reopened until the full exclusion period has elapsed.

Minor Protection

38bd is an 18+ platform. We are committed to keeping minors away from gaming at all costs. Age verification is mandatory at registration, and identity is confirmed through our KYC process.

If there are children or teenagers in your home, please follow these precautions:

  • Always keep your device password-locked.
  • Don't save payment details in your browser.
  • Log out of your account when you're not using it.
  • Educate children about staying safe online.

18+ Only

If you suspect a minor is using 38bd, contact our support centre immediately. We'll take swift action.

Report Now

Play Responsibly, Play Enjoyably

Make every gaming session on 38bd safe and enjoyable. Join today and set your own limits.

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