Introduction
Welcome to 38bd. When you register, play games, make payments, or contact our support center on our platform, certain information is collected automatically. This Privacy Policy Tells you where your data goes, how it's used, and what rights you have.
38bd believes that every user's privacy is a fundamental right. We strictly follow international data protection standards and never share your information without your consent. Please read this document carefully — it's written with your security in mind.
What Information We Collect
When you create an account on 38bd and use our platform, the following types of information may be collected:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, and national ID | KYC Verification & Legal Compliance |
| Contact Information | Mobile number, email address | Account Verification & Communication |
| Financial Information | Mobile Pay/Nagad number and bank account details | Deposit & Withdrawal Processing |
| Device & Browsing Information | IP address, browser, and operating system | Security & Fraud Prevention |
| Transaction history | Bet history and win/loss records | Service Improvement & Auditing |
We only collect information that is genuinely needed. Nothing excessive or irrelevant is ever requested. The core principle behind 38bd's Privacy Policy is "minimal data collection".
How Your Information Is Used
38bd never sells your information to anyone. Your data is used only for the specific purposes outlined below:
- Account Management: For registration, login, password recovery, and account security.
- Payment Processing: To ensure secure transactions for deposits and withdrawals.
- Customer Support: For our support center to assist you with any issues.
- Security Assurance: To prevent fraud, hacking, and other illegal activities.
- Legal Obligations: To fulfill lawful requests from relevant authorities.
- Service Improvement: For anonymous analytics to improve your experience.
- Promotional Communications: To inform you about offers and bonuses, only with your consent.
Cookies & Tracking Technologies
38bd uses cookies on its website and app. Cookies are small text files stored in your browser that help improve the user experience and ensure security.
We use three types of cookies:
- Essential Cookies: Required to maintain login sessions and keep core site functionality running. The site cannot function properly without these.
- Functional Cookies: To remember your preferred language, theme, and settings.
- Analytics Cookies: To understand which parts of the site are most used (fully anonymous).
You can disable or delete cookies at any time from your browser settings. However, turning off certain essential cookies may limit access to some features on the site.
Sharing Data with Third Parties
38bd never sells your data. However, in certain specific circumstances, limited information may be shared with trusted partners:
- Payment Providers: Transactions are processed exclusively through Mobile Pay, Nagad, Rocket, or our authorized banking partners.
- Legal Authorities: To comply with valid court orders or government directives.
- Technology Partners: Used exclusively for server operations and cybersecurity, under strict confidentiality agreements.
Every third party we work with is bound by a strict data protection agreement. They are not permitted to use your information for their own purposes.
Data Security Measures
38bd uses multiple layers of security to protect your information, including:
- 256-bit SSL/TLS encryption — your data is fully protected in transit.
- Database storage secured with AES-256 encryption.
- Two-factor authentication (2FA) support.
- 24/7 cybersecurity monitoring.
- Regular third-party security audits.
- Strict data access controls for all staff.
No organization can guarantee 100% security over the internet. However, we do everything in our power to protect your data and will notify you promptly of any security issues.
Your Rights
You have the following rights over your own data on the 38bd platform:
- Right to Access: You can find out exactly what information we have collected about you.
- Right to Rectification: You can update any information that is incorrect or out of date.
- Right to Erasure: You can request deletion of your data under certain conditions.
- Right to Data Portability: You can request a copy of your data.
- Right to Restrict Processing: You can restrict how your data is used in certain circumstances.
- Right to Withdraw Consent: You can opt out of marketing communications at any time.
To exercise any of these rights, please contact our Help Center. We will respond to your request within a maximum of 30 business days.
How Long Your Data Is Retained
We retain your data only for as long as necessary — no longer. In general:
- All data is retained for as long as your account remains active.
- After account closure, transaction records may be retained for up to 5 years as required by law.
- Customer service communications are retained for 2 years.
- No data is retained beyond what is legally required.
Protection of Minors
38bd is strictly for individuals aged 18 and above. We do not knowingly collect information from minors. If someone under 18 has registered by mistake, their account and all associated data will be deleted immediately.
If you believe a minor is using our platform, please report it to our Help Center right away.
Privacy Policy Updates
We may update this Privacy Policy from time to time. For any significant changes, we will:
- We will publish the updated policy clearly on the website.
- We will send notifications to your registered email address or mobile number.
- The date of any changes will be noted at the top of the page.
If you continue using 38bd after any changes take effect, you will be considered to have accepted the updated policy.
Contact Us
For any questions or concerns regarding this Privacy Policy or your personal data, please reach out to us:
- Email: support@38bd.ws
- Support Center: 38bd Help Center
We take every request seriously and always aim to respond as quickly as possible.